Air Conditioning for domestic, commercial and industrial applications

Intelligent Comfort Group Limited are specialist providers of Daikin and Panasonic air conditioning products, with over 50 years experience in providing specialist advice, design assistance and superb pre and post sales technical support from the industry’s very best product specialists.

Since its conception the company has seen dramatic growth achieved through total commitment and a passion for offering the best possible service to our diverse client base.

Our company philosophy is one of total commitment to customer care. By offering total commitment to helping you meet your clients’ needs, we help ourselves grow, allowing for greater investment in staff, training and technology.

Of course, every site you look at will insist that they are committed to the customer, it’s easy to say, sometimes it’s quite easy to do, but we believe the key to success is doing it time after time after time!

We have a simple, common sense approach to dealing with our customers...

The ICG Customer Care Philosophy

  1. All clients will be treated with courtesy and respect at all times.
  2. We will ensure that your enquiries and requests are dealt with to your timescales, not our convenience, regardless of what it is we have to do to give you what you need.
  3. We will only supply the very best quality equipment that is right for your needs.
  4. If we cannot supply what is the best solution, we will help you to find the right product even if it means pointing you towards one of our competitors.
  5. We will tell you if we have made a mistake or if a delivery has gone wrong. We will not hide, we will accept our responsibilities and ensure that the problem is solved.
  6. We will always maintain a sense of humour and enjoy our client relationships.
  7. We WILL meet and exceed your expectations.

With ICG you can buy with confidence

Our dedicated Sales, Design and Application Teams are there to assist you in offering your clients the very best solution for their needs, at the most competitive capital cost and with the lowest possible life cycle and energy cost.

Our total commitment and passion for this business means we don’t just limit ourselves to knowing about “our boxes”, we study our competitors technology so that we can provide you with honest real world comparisons so that you can make an informed choice.

We talk to many 3rd party suppliers, be it controls specialists or leak detection manufacturers, to make sure we can integrate our products with other technologies to provide you and your client with a seamless solution!

Just some of the Key Sales Services we offer:

  • Professional Design Assistance.
  • Site Surveys.
  • R22 Retrofit Assessments & Feasibility Studies.
  • Life Cycle and Energy Cost Analysis.
  • Honest System and Product Comparisons.
  • Specification Generation.
  • Budget Information for Feasibility Studies.
  • CPD Certified Presentations.
  • Detailed Product Quotations.
  • Industry Legislation and Compliance Updates.
  • Bespoke Control Solutions.
  • Leak Detection and Refrigerant Containment Systems.

Put simply, we ensure you get the right product for your application

We have chosen to supply both Daikin and Panasonic air conditioning products as not only do these manufacturers provide the very highest quality products, they also give us the flexibility to ensure we can provide you with the right product option for each individual project.

Both manufacturers have the common strands of quality, innovation and efficiency, and we believe that our unique ability to offer an optimized selection for each individual project provides our client base with unbeatable value.

Whether your requirement is for Electric VRF, Gas VRF or Chiller-based systems, our partners can provide the widest possible range of solutions.

Our close relationship with both manufacturers allows us to provide you, our client, with the very latest information on new products, new standards and new innovations to allow you in turn to service your clients more efficiently and effectively.

Find out more about our partnersí product ranges at their respective websites by clicking their logos.

Daikin Air Conditioners

Panasonic Air Conditioners

ICG Air Conditioning products

Selling does not stop with the sale

Spares Service

Having a team with field service experience means we know how important a fast, reliable and accurate spare parts service can be to your business. With our unrivalled product knowledge and dedicated spare parts staff we have everything you need to get repairs completed quickly and with the minimum of inconvenience to your clients.

In the unlikely event a product failing within it’s warranty cover, please complete our online Warranty Claim Form. Our spares team will then source your replacement parts and contact you to confirm delivery, and any further action that may be required to complete your claim. The form and warranty terms and conditions can be found here:

Technical Support

We pride ourselves in knowing our products inside out so that when you require assistance we can help you get the information you need and resolve any technical problems quickly and efficiently.

Not only can we provide technical support over the phone we also have a comprehensive on line database of manufacturers technical service manuals as well as our own ICG documents full of useful information you won't find in a service manual.

All our technical documentation is available from our easy to use downloads section, it's even compatible with mobile devices too making things even more accessible to you wherever you are.

Site Service

Need assistance on site? Not a problem. Our field product specialists can visit site to assist with a wide range of tasks from commissioning and controls set up to specialist troubleshooting and more.

In addition to this we provide a comprehensive range of after sales services including Sanyo & Panasonic GHP service including full engine services and equipment health checks to ensure your equipment is kept running both efficiently and trouble free. Click here for more information about our GHP services.

All our field engineers carry fully up to date site accreditation including CSCS (Skill Card) and Gas Safe Certification.

Want to tap into our vast experience and knowledge?

Our training courses can ensure your own engineers gain the expertise required to work more effectively and efficiently.

We can provide training on all the equipment we supply with courses specifically tailored to your needs.

We can even come to site and provide 'on the job' training, ensuring your engineers get 'hands on' training whilst minimising the cost impact which training can incur.

As well as providing face-to-face training, we are also currently producing a series of short video guides which deal with day to day fault-finding and system settings. Click the button to see them...

Onsite training from ICG is thorough and comprehensive

GHP Service

Panasonic GHP equipment requires an element of specialist servicing during its lifetime.

ICG can provide a full range of services carried out by fully qualified, factory trained engineers to ensure your GHP system is correctly maintained.

Your GHP system is also a gas appliance and should be serviced by suitably qualified Gas Safe registered engineers.

All our engineers carry the correct Gas Safe accreditation specific to gas powered engine appliances.

GHP services include:

Panasonic Gas Heat Pump
  • General periodic maintenance inspection.
  • 10,000 hour full engine service.
  • 30,000 hours refresh maintenance.
  • Engine repair service.
  • Parts replacement service.
  • Gas safety checks.

With ICG you can buy with confidence

Our dedicated Sales, Design & Application Teams are there to assist you in offering your clients the very best solution for their needs, at the most competitive capital cost, and with the lowest possible life cycle and energy cost..

Just some of the Key Sales Services we offer:

  • Professional Design Assistance.
  • Site Surveys.
  • R22 Retrofit Assessments & Feasibility Studies.
  • Life Cycle and Energy Cost Analysis.
  • Honest System and Product Comparisons.
  • Specification Generation.
  • Budget Information for Feasibility Studies.
  • CPD Certified Presentations.
  • Detailed Product Quotations.
  • Industry Legislation and Compliance Updates.
  • Bespoke Control Solutions.
  • Leak Detection and Refrigerant Containment Systems.

ICG document download page

Here you will find information about our products and services, including sales brochures, technical specification sheets and warranties and guarantees.

Simply click on the folder names to navigate to the file you are interested in and click the file name to download.

To read and print the files you will need Adobe Acrobat Reader which comes already installed on most computers. If for any reason you do not have the Reader you can get the latest version here FREE:

Get ADOBE READER


ICG News

We will update this page with all the latest industry news.

Call back regularly to get all the information about products, technological developments and innotave air conditioning solutions from the world of ICG.

Our Website Gets A Facelift!
ICG Limited is proud to announce the launch of its brand new mobile website, designed to be clear and informative about the services we offer to the air conditioning industry.
As well as a brand new mobile site, the regular desktop site has had an update, one of the major changes being the addition of this news page, and the addition of a link to our new documents download website.

INNOVATIVE AIR CONDITIONING SOLUTIONS